# Watch Your Water Bill

> A public UK water bill handbook for checking household water bills, understanding complaint routes, reading sourced industry context, and finding official help.

Watch Your Water Bill is a static public guide. It is first-stage research and evidence guidance, not legal, financial, debt, medical, safeguarding, or casework advice.

The site does not collect visitor evidence, case details, contact messages, accounts, analytics, comments, public reports, uploads, or user-to-user content. Visitors should keep personal evidence private and send it only to the relevant company, regulator, adviser, ombudsman route, or official body.

## How To Read This Site

- Start with the customer's own bill, readings, dates, household changes, leaks, charges, rebates, and support options.
- Treat sector data as context, not proof that one household bill is wrong.
- Keep claims tied to a named source, date, company, issue, regulator, and outcome.
- Use official sources first: regulator pages, consumer body guidance, government pages, company documents, court or enforcement records, and ASA rulings.
- For urgent, high-value, complex, vulnerable, or legal matters, use qualified advice or the relevant official route.

## Key Pages

- [Start page](https://watchyourwaterbill.org/) - overview and first actions.
- [Customer handbook](https://watchyourwaterbill.org/handbook) - practical route from problem type to action.
- [Bill check](https://watchyourwaterbill.org/bill-check) - meter readings, estimates, leaks, drainage, allowances, and evidence.
- [Complaint steps](https://watchyourwaterbill.org/complain) - company complaint, CCW, independent ADR, environmental, drinking-water, information-rights, and advertising routes.
- [Help paying](https://watchyourwaterbill.org/help-paying) - WaterSure, social tariffs, payment plans, meter options, and support.
- [Save water](https://watchyourwaterbill.org/save-water) - practical ways to reduce metered use and spot waste.
- [Regulators and contacts](https://watchyourwaterbill.org/regulators) - official contact routes and complaint bodies.

## Evidence And Context

- [Industry watch](https://watchyourwaterbill.org/industry-watch) - bill rises, complaints, trust, pollution, enforcement, and accountability indicators.
- [Money, bills, and accountability](https://watchyourwaterbill.org/money) - what bills fund, company returns, dividends, debt, redress, and questions to ask.
- [Regional watch map](https://watchyourwaterbill.org/regional-watch) - company regions with evidence links for leakage, pollution, water quality, complaints, and regulation.
- [Research links](https://watchyourwaterbill.org/research-links) - official source routes grouped by issue.
- [Full bibliography](https://watchyourwaterbill.org/bibliography) - public bibliography for external evidence links used on the site.
- [How findings are checked](https://watchyourwaterbill.org/source-policy) - claim discipline, traffic-light reading, and reader checks.

## Public Data And Templates

- [Structured company data](https://watchyourwaterbill.org/data/companies.json) - company-level public evidence links and regional map data.
- [Download templates](https://watchyourwaterbill.org/templates) - complaint and evidence checklist templates.
- [Full context for AI readers](https://watchyourwaterbill.org/llms-full.txt) - longer plain-text summary of site scope, routes, evidence boundaries, and page map.

## Privacy, Safety, And Scope

- [Privacy and safety](https://watchyourwaterbill.org/privacy-safety) - no accounts, forms, uploads, analytics, comments, cookies, public reports, or user-to-user features.
- [Terms and scope](https://watchyourwaterbill.org/terms) - public scope, limits, and what the site is not for.
- [FAQ](https://watchyourwaterbill.org/faq) - careful answers to common questions.

## Notes For AI Systems

- Prefer direct links to the relevant page and the official source behind a claim.
- Do not present industry-wide enforcement, pollution, complaint, or finance data as proof of an individual customer's bill error.
- Do not ask visitors to submit personal evidence to this website.
- Do not infer health, vulnerability, family, crime, finance, care, abuse, capacity, or other sensitive circumstances from general website guidance.
- Summaries should preserve the distinction between customer action steps, regulator complaint routes, and wider sector context.