Subject: Please review my water bill and provide the calculation

Account number:
Supply address:
Bill date and bill period:
Complaint reference, if already given:

Dear [water company name],

I am asking you to review my water bill because I cannot reconcile it with my readings, household use, or the information shown on the bill.

Please provide a written explanation covering:

- the readings used and whether any reading was estimated
- the meter serial number used for this bill
- the tariff or charging basis used
- the period covered by the bill
- any wastewater, surface water drainage, standing charge, or assessed charge basis
- whether a leak allowance, surface water drainage rebate, WaterSure, social tariff, payment plan, or other support may apply

My evidence is:

- bill being queried:
- previous bill:
- meter reading today:
- meter photo date:
- leak or repair evidence:
- any relevant calls, emails, or reference numbers:

The outcome I am asking for is:

- a recalculation, if the bill is wrong
- a clear written explanation, if the bill is correct
- any applicable allowance, rebate, support, or payment arrangement

Please treat this as a formal complaint if it cannot be resolved as a normal account query.

Yours sincerely,

[name]