Watch Your Water Bill

Full bibliography

Every public source link in one place.

This page lists the external links used across the handbook, bill checks, complaint routes, regulator pages, money pages, regional notes, and research pages.

Use this as the checking shelf.

Links open in a new tab. The page is an audit list, not an endorsement of every body listed. Always check the publication date, the exact wording, and whether the source is about a general industry issue or your specific bill.

Customer bill, support, and complaint routes

Water UKFind your water supplierhttps://www.water.org.uk/advice-for-customers/find-your-supplier CCWMake a complainthttps://www.ccw.org.uk/advice-and-support/make-a-complaint/ Water UKIndependent ADR provider updatehttps://www.water.org.uk/news-views-publications/news/water-uk-appoints-alternative-dispute-resolution-services-provider OfwatMake a regulatory complainthttps://www.ofwat.gov.uk/regulated-companies/investigations/make-a-complaint/ CCWGuaranteed Standards Schemehttps://www.ccw.org.uk/our-work/our-campaigns/guaranteed-standards-scheme/ CCWHelp with billshttps://www.ccw.org.uk/advice-and-support/help-with-bills/ CCWWaterSure guidehttps://www.ccw.org.uk/faq/what-is-watersure/ OfwatMetering guidancehttps://www.ofwat.gov.uk/households/your-water-bill/metering/ OfwatPriority Services guidancehttps://www.ofwat.gov.uk/households/customer-assistance/priority-services/ Citizens AdviceDebt helphttps://www.citizensadvice.org.uk/debt-and-money/help-with-debt/

Regulators, environment, drinking water, and information rights

Environment AgencyReport an environmental incidenthttps://www.gov.uk/report-an-environmental-incident GOV.UKReport an environmental problemhttps://www.gov.uk/report-environmental-problem Natural Resources WalesReport an incidenthttps://naturalresources.wales/about-us/contact-us/report-an-incident?lang=en Drinking Water InspectorateHow to report a drinking-water problemhttps://www.dwi.gov.uk/consumers/how-to-report-a-problem/ Information Commissioner's OfficeOfficial information helphttps://ico.org.uk/for-the-public/official-information/ OfwatWater company enquirieshttps://www.ofwat.gov.uk/contact-us/water-company-enquiries/ OfwatContact water companieshttps://www.ofwat.gov.uk/contact-companies/ Advertising Standards AuthorityMake an advertising complainthttps://www.asa.org.uk/make-a-complaint.html CCWContact pagehttps://www.ccw.org.uk/contact-us/

Complaints, trust, and affordability data

CCWHousehold complaint handling report 2025https://www.ccw.org.uk/publication/household-complaint-handling-report-2025/ CCWWater Matters 2026https://www.ccw.org.uk/publication/water-matters-2026/ CCWTrust and bill worries updatehttps://www.ccw.org.uk/news/trust-in-water-companies-hits-a-new-low-as-worries-over-bills-deepen/

Company performance, enforcement, and environment

OfwatWater Company Performance Report 2024-25https://www.ofwat.gov.uk/regulated-companies/company-obligations/outcomes/water-company-performance-report-2024-25/ Environment AgencyWater and sewerage companies environmental performance report 2024https://www.gov.uk/government/publications/water-and-sewerage-companies-in-england-environmental-performance-report-2024 OfwatSewage treatment works and networks investigationhttps://www.ofwat.gov.uk/investigation-into-sewage-treatment-works-and-networks/ Environment AgencyChief Regulator report 2023-24https://www.gov.uk/government/publications/environment-agency-chief-regulators-report-2023-24/environment-agency-chief-regulators-report-2023-24 GOV.UKWindermere pollution science updatehttps://www.gov.uk/government/news/science-shows-how-tackling-pollution-now-can-protect-windermeres-future Natural Resources WalesEnvironmental reportshttps://naturalresources.wales/evidence-and-data/research-and-reports/environmental-reports/?lang=en Discover WaterWater industry dashboardhttps://www.discoverwater.co.uk/ OfwatThames Water enforcement announcementhttps://www.ofwat.gov.uk/ofwat-fines-thames-water-nearly-123m-following-two-investigations-into-the-company/ OfwatYorkshire Water enforcement packagehttps://www.ofwat.gov.uk/yorkshire-water-to-pay-40m-enforcement-package-following-ofwat-wastewater-investigation/ OfwatDwr Cymru final penalty decision PDFhttps://www.ofwat.gov.uk/wp-content/uploads/2024/05/Ofwats-final-decision-to-impose-a-financial-penalty-on-Dwr-Cymru-Cyfyngedig.pdf

Bills, price reviews, dividends, and reform

OfwatPR24 final determinationshttps://www.ofwat.gov.uk/regulated-companies/price-review/2024-price-review/final-determinations/ OfwatReturns and dividendshttps://www.ofwat.gov.uk/households/your-water-company/returns-and-dividends/ OfwatMonitoring Financial Resilience Report 2024-25https://www.ofwat.gov.uk/publication/monitoring-financial-resilience-report-2024-25 OfwatBioresources average household billhttps://www.ofwat.gov.uk/regulated-companies/markets/bioresources-market/bioresources-average-household-bill/ GOV.UKFinal decision on disputed price controlshttps://www.gov.uk/government/news/final-decision-on-disputed-price-controls-for-5-water-companies OfwatWater Special Measures Act statementhttps://www.ofwat.gov.uk/water-special-measures-act-ofwat-statement/ GOV.UKIndependent Water Commission reviewhttps://www.gov.uk/government/publications/independent-water-commission-review-of-the-water-sector OfwatPotential bonuses blocked by new rulehttps://www.ofwat.gov.uk/potential-bonuses-blocked-by-new-rule/

Advertising and marketing rulings

Advertising Standards AuthorityWessex Water Services Ltd rulinghttps://www.asa.org.uk/rulings/wessex-water-services-ltd-a24-1236471-wessex-water-services-ltd.html Advertising Standards AuthorityAnglian Water Services Ltd rulinghttps://www.asa.org.uk/rulings/anglian-water-services-ltd-g22-1171967-anglian-water-services-ltd.html

Water saving

WaterwiseSave water advicehttps://www.waterwise.org.uk/save-water/ Energy Saving TrustSaving water at homehttps://www.energysavingtrust.org.uk/advice/saving-water-at-home/

Privacy, cookies, and online safety checks

ICORight to be informedhttps://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/right-to-be-informed/?q=rights ICOCookies and similar technologieshttps://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/ OfcomOnline Safety Assessment Toolhttps://www.ofcom.org.uk/os-toolkit/assessment-tool OfcomIllegal content duties under the Online Safety Acthttps://www.ofcom.org.uk/online-safety/illegal-and-harmful-content/illegal-content-duties-under-the-online-safety-act

Where this fits

Research links How findings are checked Privacy and safety Structured company data Download templates

Update this bibliography whenever an external source link is added, changed, or removed from a public page.