Visitors cannot register, post, message, upload files, or publish content for other visitors to see.
Privacy and safety
Use the handbook without handing over your story.
This public site is designed as a static guide. It avoids accounts, comments, uploads, public contact forms, analytics, public visitor reports, and user-to-user features.
The site helps people read public information and prepare their own evidence privately. It does not ask visitors to send personal data to this website.
Data minimisation
What this site does not do.
The site does not invite visitors to send personal details here. Official complaint links go to the relevant bodies.
The public pages do not set cookies, use localStorage, or load a public web analytics script.
The site does not collect, triage, upload, publish, or store visitor evidence involving health, abuse, vulnerability, capacity, care, finances, crime, or family matters.
Bill checker
The bill checker stays in the browser.
Local-only guidance
The bill checker creates an action list in the page. It does not submit the entered bill amount, household size, or selections to this site.
Templates are static
The download templates are plain text. Visitors should edit them privately before sending anything to a water company, CCW, a regulator, or another official body.
ICO check
Privacy and cookie considerations.
The current public site does not collect visitor personal data through forms, accounts, comments, uploads, analytics, public reports, or public contact routes.
The public pages do not load a web analytics beacon, advertising tracker, profiling tool, cookie-based tracker, or localStorage-based tracker.
No visitor-submitted personal data or special category data is collected by this public site. Sensitive evidence should be handled through chosen advisers or official complaint bodies, not through this website.
External official links open on other websites. Their own privacy notices, cookie settings, and contact processes apply there.
Ofcom check
Online Safety Act scope.
There are no posts, uploads, comments, profiles, private messages, or shared user content.
The site does not operate a search engine across multiple websites or databases.
The site is a water-bill handbook and does not publish or display pornographic content.
There are no comments, uploads, public submissions, embedded third-party search, forums, or messaging areas for visitors to use.
Regulatory source links
Terms and scope
ICO right to be informed
ICO cookies and similar technologies
ICO Data (Use and Access) Act 2025
ICO special category data
ICO special category rules
ICO DPIA guidance
Ofcom illegal-content compliance tool
Ofcom illegal content duties
Full bibliography
How findings are checked
These links help readers check the privacy and online-safety guidance behind the site's public boundary.