First company complaint
Use when a bill, meter, leak, rebate, tariff, or support question needs a written company response.
Download textDownload templates
Start with a short, inspectable complaint.
These plain-text templates help people explain the issue, keep evidence tidy, and avoid sending the wrong problem to the wrong body.
Practical downloads
Use the one that matches the problem.
CCW escalation checklist
Use after the company complaint route has not resolved a household billing or service problem.
Download checklistHigh bill evidence checklist
Use to collect readings, photos, meter serial number, leak checks, and support-scheme evidence.
Download checklistWater quality and pollution report checklist
Use to keep drinking-water quality concerns separate from pollution or environmental incidents.
Download checklistKeep it narrow
One complaint can mention context, but it still needs a clear ask.
Ask for a calculation, explanation, allowance, rebate, support review, complaint escalation, or reference number. Wider industry data can explain concern, but the case turns on the customer's own evidence.