This site has no contact forms, evidence uploads, case triage, accounts, comments, messaging, public visitor reports, or visitor-to-visitor publishing areas.
Terms and scope
A public handbook, not a casework service.
Watch Your Water Bill helps visitors read public sources, check common bill issues, prepare their own evidence privately, and use official complaint routes.
The website is intentionally static and low-data. It does not ask visitors to submit personal, sensitive, financial, health, family, criminal, or safeguarding evidence to this site.
Clear exclusions
What this website is not for.
The public pages do not use an analytics beacon, advertising tracker, profiling tool, behavioural marketing tag, cookie-based tracking, or localStorage-based tracking.
Do not send personal case evidence to this website. It does not ask for, collect, store, triage, or publish visitor evidence involving health, abuse, vulnerability, capacity, care, finances, crime, family matters, or similar sensitive circumstances.
ICO position
Article 6, Article 9, and DPIA decision.
The public handbook does not collect visitor personal data through forms, accounts, comments, uploads, analytics, or contact routes.
The site does not collect special category data. Health, vulnerability, care, capacity, family, abuse, and similar evidence should stay with the visitor, their adviser, or the official complaint body they choose.
The public handbook is not a high-risk personal-data service. It is a low-data reading guide, not a place to submit private evidence.
Ofcom position
Online Safety Act scope.
Visitors cannot post, upload, comment, message, create profiles, or publish content that other visitors can encounter.
The site does not operate a public search engine or searchable database service across user-generated or third-party content.
The site is a household water-bill handbook and does not host pornographic content or age-restricted user material.
There is no forum, comment area, public report wall, upload area, messaging system, user account area, or embedded search service for visitors to use.
ICO and Ofcom guidance reviewed
ICO Data (Use and Access) Act 2025
ICO special category data
ICO special category rules
ICO DPIA guidance
Ofcom illegal-content compliance tool
Ofcom illegal content duties
These links are included so readers can check the privacy and online-safety guidance behind this public boundary.
Reader note
Use this site as first-stage research and evidence guidance. It is not legal or financial advice, casework, emergency support, debt advice, safeguarding advice, or a route for submitting personal evidence to this website.
The site cannot guarantee bill reductions, refunds, complaint success, enforcement, regulator action, payment support, or any particular outcome. Official bodies, companies, ombudsman routes, regulators, advisers, and courts decide matters according to the evidence and their rules.